Communicating With Your Customers

  • Episode 287
  • March 19, 2013

Bogdan Oros joins Robbie and Rachel to discuss TxtFeedback; a new service that allows customers to communicate their comments directly with your staff.

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This episode is sponsored in part by: netTALK DUO, Netflix, Eco Alkalines and Cordery Electric.

Topics Covered:

  • Robbie Ferguson and Rachel Xu present from the Category5 studios in Barrie, Ontario. Bogdan Oros joins us via Skype Video.
  • Welcome back to Rachel Xu.
  • {play 6:16}Feature: Communicating With Your Customers with TxtFeedback.
    • TxtFeedback allows a customer to communicate their feedback or questions directly with you, in realtime.
    • Activating your TxtFeedback by scanning a QR Code, or you can also type the short URL into the browser.
    • Submitting our customer feedback to management using TxtFeedback.
    • How TxtFeedback works from the administrator's standpoint.
    • When trapped in Njarnia, TxtFeedback could be used to help you find what you're looking for.
    • The TxtFeedback system logs conversations, and you can followup with customers afterward via SMS.
    • What needs to be installed to use TxtFeedback: nothing – TxtFeedback is Software as a Service.
    • TxtFeedback users can communicate via the provided chat system or SMS.
    • The costs associated with TxtFeedback.
    • TxtFeedback is the ultimate comment box, because your customers know you have received their comment, and they can interact with you.
    • TxtFeedback can be found at
  • {play 19:40} Top Stories from the Category5.TV Newsroom.
  • {play 24:27} <— Newly improved show notes timeline playback feature on Category5.TV brings the ability to jump to specific points in each episode of Category5 Technology TV, allowing you to play specific portions of the video.
  • {play 27:55} Viewer Questions
  • Viewer Question: My mom is vision-impaired, and has trouble seeing the computer screen. With the Enhanced Desktop Zoom feature which you covered on Episode 286, is there a way to make it so the zoomed portion does not follow the mouse? It is too difficult to work with things such as spreadsheets when the screen follows the mouse like that.
    • Using Enhanced Desktop Zoom as an accessibility tool.
    • Changing the Zoom Area Movement of Enhanced Desktop Zoom to fit the zoomed area to your active application window.
    • Changing the Mouse Behaviour of Enhanced Desktop Zoom to Pan Area, to allow us to use the mouse in a more natural way while zoomed in.
  • Viewer Question: I downloaded Mint 14 32-bit. Can I install it overtop of the 64-bit version? I dual-boot with Windows 7.
  • Viewer Question: I'm in need of a domain registration and hosting. What would you suggest for either professional use or just a personal site?
  • Viewer Comment: I found a program in Ubuntu Software Centre called "Folder Color" which lets me change the folder color in Ubuntu.
  • Viewer Question: I purchased a Rikomagic MiniPC and can't figure out how to zoom in and out of images on the screen. I have just a wireless mouse for control.
    • Controlling your Rikomagic MiniPC using the MK802 III Remote app on your Android device.
    • Multi-touch USB touchpads can be purchased for around $15.
    • Using the eHomeMediaCenter app to allow dynamic zoom in and out of your photographs.
  • Viewer Question: I have setup a computer for my grandma, and it's using Linux. She has never used a computer before. I set her up on Linux Mint 13, and she's having trouble navigating the computer. Do you have any suggestions for her?
  • Viewer Question: I recently viewed your YouTube video about Wirecast, and it was very informative. Why did you put the cameras on their own separate USB 3.0 cards? Could one card handle all the cameras? Also, one of your cameras is mounted on a standard tripod; is that a Microsoft Lifecam? Can a Microsoft Lifecam be placed on a standard tripod?
  • Viewer Question: How is Major Tom doing?

Links to Relevant Web Sites:

  • Host: Robbie Ferguson
  • Co-Host: Rachel Xu

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