The best way to tell if your web site works well, or is frustrating as heck for your users, is to have a focus group. Right? Wrong.
Imagine sticking a video camera over the shoulder of everyone who visits your site so you can see what they do, how they navigate, and possibly what they find frustrating. THAT would be the ultimate way to gauge your end-user experience.
But it'd also be really, really creepy.
Henry, Sasha and I also dig through a few more viewer comments, and have a little fun weighing toy drones in the Newsroom.
As I said in the show, thank you for your continued patronage. It has been a ridiculously expensive month, and we still have more expenses to cover. Your support makes a difference, and means the world.
Enjoy the show!